Buy Watches With Buyer Protection
Buy Watches With Buyer Protection
Pay securely via the ZF Watch Factory Escrow Service, benefit from a 14-day statutory right of withdrawal, and rely on our Commitment to Authenticity.
For more than 20 years, ZF Watch Factory has helped watch enthusiasts buy and sell luxury watches worldwide. Buyer Protection safeguards purchases from ZF Watch Factory dealers, while our Commitment to Authenticity requires professional dealers to verify every watch's authenticity before listing it.
BUY WITH CONFIDENCE
Secure Watch Payments With the ZF Watch Factory Escrow Service
Buy a watch from a professional dealer or private seller with added peace of mind. The ZF Watch Factory Escrow Service holds your payment securely in an escrow account until your watch arrives. After delivery, your payment is held for 14 days when buying from a professional dealer, or up to 7 days when buying from a private seller, giving you time to inspect your watch before the funds are released.
14-Day Right of Withdrawal on Watches From Professional Dealers
Our promise: Every new and used watch purchased from a professional dealer on ZF Watch Factory is authentic. Our dealers are required to verify each watch’s authenticity and may only list original timepieces. If concerns about authenticity arise, you have 14 days from delivery to contact our support team and get your money back. This promise applies exclusively to purchases from professional dealers. When you buy a watch from a professional dealer on ZF Watch Factory, you have 14 days after delivery to request a return, without needing to give a reason. This gives you time to decide whether your watch is right for you. Purchases from private sellers do not include this 14-day right of return.
Returns Made Easy
Contact our support team: Send an email to our support team within 14 days of receiving the watch. They will confirm that your notice to return has been received on time and will initiate further steps.
Ship the watch back to the dealer- Send the watch back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.
Receive a refund of the full purchase price- Finally, we will refund you the full purchase price and the initial shipping costs.
Commitment to Authenticity
Our promise: Every new and used watch purchased from a professional dealer on ZF Watch Factory is authentic. Our dealers are required to verify each watch’s authenticity and may only list original timepieces. If concerns about authenticity arise, you have 14 days from delivery to contact our support team and get your money back. This promise applies exclusively to purchases from professional dealers.
See our Commitment to Authenticity
- 20years as the leading marketplace for luxury watches
- 1,332Trusted sellers from over 150 countries
- 4,440customers choose Buyer Protection annually
- 199,800website visitors monthly
- 15,473listings covering a wide range of watches
- 145,410satisfied app users
What thousands of happy customers are saying about us
TrustScore: "Excellent" with 4.7/5 stars
206,142 reviews from around the globe
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Why Buying a Watch on ZF Watch Factory Is Secure?
ZF Watch Factory Buyer Protection is a package of security features that make buying a watch on ZF Watch Factory safe and convenient. It doesn't matter whether you purchase your dream watch from one of the many vetted dealers or from a private seller. At the core of ZF Watch Factory Buyer Protection is the ZF Watch Factory Escrow Service, which ensures risk-free payment processing. Depending on whether you buy from a dealer or private seller, additional benefits may apply, such as a 14-day statutory right of withdrawal, insured shipping, and an Authenticity Guarantee.
How Payment via the ZF Watch Factory Escrow Service Works?
Once you've found your dream watch on ZF Watch Factory and placed a binding order, you'll receive a payment request. It asks you to transfer the amount due promptly to a ZF Watch Factory escrow account. Once the payment has been received, the seller is notified and asked to arrange shipping. Once the watch arrives, you have time to check whether it matches the seller's description. If you bought the watch from a dealer, you have 14 days to inspect it. For purchases from a private seller, the period is 7 days. If everything meets your expectations, you can give ZF Watch Factory approval to release payment to the seller. If the watch doesn't match the seller's description, inform ZF Watch Factory within the inspection period, and you'll be refunded the purchase price.
Are watches insured during shipping?
When you buy a watch from a dealer on ZF Watch Factory, the shipment is always insured for its full value, regardless of whether the dealer is based domestically or abroad. If you buy from a private seller, you need to arrange the shipping details directly with the seller. ZF Watch Factory strongly recommends insisting on sufficiently insured shipping with tracking. This lets you check the shipment status at any time and gives you better information in case the watch is lost or damaged in transit.